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Lead Desktop Support Analyst

Buffalo, New York ~ November 15, 2021

Provides advanced technical support for end user devices and technology including, but not limited to, computers, printers, mobile, network, and accounts/access. Demonstrates keen ability to troubleshoot/repair difficult technical issues on-site and under pressure. Routinely performs system installations, upgrades and assists customers with hardware and software assessments. Maintains ticket tracking information in Remedyforce.
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Assists colleagues with technical issues as needed in order to foster knowledge transfer and skills development. Provides expert technical knowledge and advice , including installation, testing, and evaluation of new software; monitoring; and support of systems. Recommends and implements appropriate changes to increase system security.
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Stays current with state-of-the-art technology; software and hardware for relevant computing platforms — operating systems, applications, methods, scripting languages, procedures, and techniques.
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Assists with the development of desktop hardware and software configuration standards. Participates in the research and testing of new products and services. Attend team meetings as scheduled.

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